Mysite Group

Setting up a helpdesk system in Odoo is a great way to manage customer support tickets in an organized way. You can do this easily using the Helpdesk app in Odoo, and if needed, extend it with a bit of Odoo module customization help.

✅ Steps to set it up:

1. Install Helpdesk App – Go to Apps → Search "Helpdesk" → Install.

2. Create Support Teams – Configure different teams like Sales Support, Technical Support, Billing, etc.

3. Define Ticket Stages – Set workflow stages like New → In Progress → Waiting → Done.

4. Enable Ticket Channels – Allow customers to submit tickets via Email, Website Form, or Live Chat.